We’re looking for someone with a great sense of professionalism that really cares about providing the best technical support and speedy solutions to our client’s needs. A true team-player, with great attitude, available to solve IT issues and collaborate with our engineering team.
- Answer technical support requests via email, chat, and phone;
- Help guide customers through setup processes;
- Collaborate with our engineering team to solve more complex issues;
- Identify, document and follow up with engineers on product bugs and features;
- Update knowledge base and troubleshooting documentation for internal and customer use;
- Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.
- College degree;
- Open-minded, positive and keen to learn;
- Previous experience in a client facing technical role for a product business;
- Strong problem solving, decision making and critical thinking skills;
- Ability to make sense of something complex and explain it in simple words to customers or sales department;
- Professional and committed to provide amazing customers support;
- Fluent in English (written and spoken);
- Attention to details.
- Degree in a technical subject;
- Solid knowledge about SQL language;
- Problem solving mind-set.
WHAT WE OFFER?
- An excellent and relaxed work environment;
- Honesty and commitment to employees;
- A constant concern about the motivation of our teams;
- Focus on developing your skills and increase your knowledge;
- The opportunity of being part of a successful company with 10+ years of experience in mobile business.
IF YOU WANT TO JOIN OUR TEAM
Apply for our job opportunities by sending your CV to: firstname.lastname@example.org