RESPONSABILITIES

• Answer technical support requests via email, chat, and phone;
• Help guide customers through setup processes;
• Collaborate with our engineering team to solve more complex issues;
• Identify, document and follow up with engineers on product bugs and features;
• Update knowledge base and troubleshooting documentation for internal and customer use;
• Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.

REQUIREMENTS

• College degree;
• Open-minded, positive and keen to learn;
• Previous experience in a client facing technical role for a product business;
• Strong problem solving, decision making and critical thinking skills;
• Ability to make sense of something complex and explain it in simple words to customers or sales department;
• Professional and committed to provide amazing customers support;
• Fluent in English (written and spoken);
• Attention to details.

BONUS REQUIREMENTS

• Degree in a technical subject;
• Solid knowledge about SQL language;
• Previous experience working with HTML, Javascript, CSS, jQuery and MS SQL Server; ideally application development;
• Problem solving mind-set.

WHAT WE OFFER?

• An excellent and relaxed work environment;
• Honesty and commitment to employees;
• A constant concern about the motivation of our teams;
• Focus on developing your skills and increase your knowledge;
• The opportunity of being part of a successful company with 10+ years of experience in mobile business.

IF YOU WANT TO JOIN OUR TEAM